Contact us
Email cheertrainers@gmail.com with your account email, a description of what happened, and a screenshot if you have one. The more context you share, the faster we can help.
Email cheertrainers@gmail.comIf you're signed in to the app, you can also send a message from Settings → Contact Support. We'll reply to the email on your account.
Common questions
How do I reset my password?▾
From the sign-in screen, tap "Forgot password?" and enter the email on your account. We'll send you a reset link. If it doesn't arrive within a minute, check your spam folder or email us.
How do I join my coach's team?▾
Ask your coach for their coach code (a short code like "COACH-2026-000") or scan their QR code from the app's Scan screen. Enter the code in your profile. Your coach confirms you, and then you are on the team.
Can I cancel my subscription?▾
Yes. Open Billing & Subscription inside the app and tap "Manage billing, invoices, and payment method." That takes you to a secure page where you can cancel any time. Cancellations take effect at the end of your current billing period.
Why can't I see the upgrade options in the iPhone app?▾
Subscriptions are managed on the web to keep your payment method secure and give you the same price across every device. Inside the iPhone app, tap "Open cheertrainer.com" on the Billing & Subscription screen. You'll complete checkout in Safari, then return to the app.
I want to delete my account. How?▾
In the app, open your profile menu → Account Settings → Delete Account. This permanently removes your data. If you'd prefer, email us and we'll handle it on our end.
My data looks wrong or is missing.▾
Email us with your account email, the screen where you saw the issue, and (if you have one) a screenshot. We reply within one business day.